Tesla Showroom
customer journey map

After learning the common stages of an experience cycle in class, I went to a Tesla showroom for the first time and did this customer experience analysis. I found the "Design Studio" to be a great concept with important details not well thought out. There's an opportunity to address the pain points in its experience flow and unleash its full potential.

 

March 2014.

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To the extent possible under law, Yinan Qiu has waived all copyright and related or neighboring rights to this work. This work is published from: United States.