Tesla Showroom
customer journey map

After learning the common stages of an experience cycle in class, I went to a Tesla showroom for the first time and did this customer experience analysis. I found the "Design Studio" to be a great concept with important details not well thought out. There's an opportunity to address the pain points in its experience flow and unleash its full potential.


March 2014.

To the extent possible under law, Yinan Qiu has waived all copyright and related or neighboring rights to this work. This work is published from: United States.